Start with a free, no-pressure strategy call.

We typically respond within 24 hours, often sooner during business hours (Mon–Fri, 9:00 AM – 6:00 PM ET). You'll hear from a real person who has actually read your message, not an automated acknowledgment, so the reply is already tailored to what you asked about.

Yes. Every inquiry starts with a free, no-obligation discovery call to understand your needs before any quote or commitment is discussed. It's a genuine working conversation about your situation and goals, not a sales pitch dressed up as a consultation.

A short description of your business, the problem you're trying to solve, the tools involved, and any timeline or budget expectations. The more specific you are, the more useful the first conversation can be — but plain language is fine, and you don't need a technical brief.

There's no self-serve booking calendar at the moment — every call is arranged by a person. You can email us at support@thanexasolutions.com, or mention your preferred call times in the form's message field, and we'll reply to confirm a time that works for you.

Yes. We work with clients worldwide as a remote-first team, so a client in a different region isn't treated as a secondary case. Calls and check-ins are scheduled around what works for your working hours, not ours.

We review your message, then reply by email to arrange a discovery call and learn more about your goals before proposing next steps. Nothing is quoted or committed to before that conversation — the call shapes the recommendation, not the other way around.

No fixed minimum — we work with businesses of different sizes and scope engagements accordingly. A single automated workflow and a multi-system build are both valid starting points; we'll recommend what actually fits your situation.

Of course. A quote is simply the first step in the conversation, and there's no obligation to move forward after seeing it. We'd rather you have real numbers to compare against other options than feel pressured into a decision.

For anything time-sensitive, email us at support@thanexasolutions.com and say it's urgent so it's seen first. For everything else, the contact form gets a reply typically within 24 hours.

Yes. We're happy to sign an NDA before any detailed discussion, particularly if you'll be sharing internal systems, proprietary processes or sensitive business data while we scope the work. Just mention it in your message.