AI chatbot & WhatsApp support that never sleeps

Every setup is designed with clear escalation paths from the start, not added after something goes wrong. Complex, sensitive, or ambiguous conversations are automatically routed to the right person on your team, with the full conversation history and any relevant account context already attached — so your team sees exactly what's been discussed and doesn't make the customer repeat themselves or wait while someone gets up to speed. We define those escalation rules during setup based on what actually needs a human judgment call in your specific business, not a generic list that treats every business the same. The goal is instant answers for routine questions and a smooth, informed handoff for everything else.

Yes. We build WhatsApp chatbots on the official WhatsApp Business API, so your number stays verified and compliant. The chatbot can answer FAQs, share order, booking or delivery updates, qualify leads and pass any conversation to your team with the history attached. It connects to your CRM, booking system or store so answers are based on real data, not a fixed script.

Yes. We train an AI chatbot on your own website content, policies and documentation so it answers in your brand voice, then connect it to your CRM or help desk so leads and tickets are logged automatically. It can also book calls or hand off to live chat when a visitor needs a person.

Yes, we set up support across chat, email, and other channels your customers already use, so they can reach you however they prefer, without duplicate work on your end to keep responses in sync across all of them. Conversation history stays connected across channels, so context isn't lost between them.

No — we tailor tone and responses to your specific brand voice, and continuously refine them over time based on real customer conversations and feedback, not a one-size script applied to every business regardless of how they actually sound. The goal is responses your own team could plausibly have written.

Yes, conversations and tickets can sync directly with your existing CRM or help desk tool, so nothing has to be entered twice or manually reconciled between systems after the fact, saving real time every day. We confirm the specific integration during discovery, before any setup work begins.

We review real conversations regularly and refine the knowledge base and AI responses on an ongoing basis as new patterns and questions come up, rather than treating launch as the finished state and moving on. That ongoing review is included as part of the engagement, not billed separately.

Yes, we can set up a full ticketing and helpdesk system, or work within a system your team already uses and knows well, so switching platforms is never a requirement just to get started. We'll recommend a new setup only when your current one genuinely can't support what you need.

Yes, AI-powered support can provide genuine round-the-clock coverage without expanding your team's working hours or headcount, even across multiple time zones, handling routine questions while anything urgent still reaches a person quickly. Escalation rules determine exactly what counts as urgent for your specific business.

Basic AI support and a working knowledge base can typically launch within a few weeks, depending on how much content needs to be prepared and reviewed beforehand before it's trusted to go live with real customers. More complex, multi-channel setups take longer, and you'll get a specific timeline after discovery.

Yes, we can train support around your specific product or service, including more technical, detailed questions your customers ask, not just the simple, generic FAQs most AI support tools are limited to handling well. The knowledge base is built from your actual documentation and common real support tickets.

They're captured immediately, and either resolved instantly by AI support or queued with full context ready for your team as soon as they're back online, so nothing sits unanswered overnight or gets missed entirely. Customers get an immediate response either way, even if a human follow-up comes later.