An AI receptionist that answers the calls you miss and books the job

You keep your existing business number. We set up a local number for the receptionist and you turn on conditional call forwarding, so calls you don't answer after a set number of rings, or while you're on another call, forward to it. Your phone still rings first, so you can always pick up yourself. Most carriers do this with a short dial code or a setting in your phone system, and we walk you through it and test it with a real call.

Yes. The greeting introduces it as your business's virtual assistant, and if a caller asks whether they're talking to a real person, it says it's an AI assistant and offers to take their details, book a visit or arrange a callback from your team. We don't set it up to pretend to be a person.

Emergencies such as a gas smell, flooding, a burst pipe, sparking, or no heat or air conditioning in extreme weather are checked for first. For a gas smell, it tells the caller to leave the building and call the gas company or 911 before anything else. It then transfers the call to your phone. If the transfer doesn't connect, it tells the caller someone will call back right away and sends you an urgent alert with their name, address and number.

Yes, if you use Google Calendar. You share your calendar with our booking account, and the receptionist checks your busy times, offers open slots and books the one the caller chooses, with a text confirmation to the caller. If you use a different booking page, it can text callers your booking link instead of booking directly.

They get a text back within about a minute, using your in-hours or after-hours message and your booking link. The caller is saved as a lead, you get an alert, and the same number won't get a second text-back if they call again within a couple of hours. If they don't book, the follow-up texts take over.

Yes. Calls are recorded and transcribed so you get a summary and a link to the recording after each one. Call-recording consent rules vary by state, and some states require everyone on the call to agree. We can add a recording notice to the greeting, but you should confirm what applies to your business; we're not giving legal advice.

The receptionist can answer calls once the phone number, call script, calendar and forwarding are set up and tested. Texting takes longer: US carriers require every business that sends automated texts to be registered (A2P 10DLC), and their review usually takes one to two weeks. Until it's approved, calls work but texts can't be sent. Your website also needs a privacy policy that says mobile numbers aren't shared or sold, which is the most common reason registrations are rejected.

We keep it running after launch. If any part of the call handling or texting fails, we're alerted automatically and fix it. When your hours, services, service area or wording change, we update the script and text templates. We also review calls with you so the receptionist asks the right questions for your business.

We quote each business after a short demo call, because call volume, texting volume and what you need it to do vary a lot. Pricing is a one-time setup plus monthly maintenance, and we explain phone, texting and one-time carrier registration fees before you commit. We don't publish a fixed price because it wouldn't be accurate for most businesses.

It's designed for booking and message-taking, not clinical conversations. If calls involve patients' health information, talk to us first: we'll go through your privacy obligations and whether this setup fits them before anything goes live. We don't claim it meets healthcare privacy rules by default.

Not quite. A virtual receptionist service usually means a remote team of people who answer your calls, typically billed by the minute or by the call. An AI receptionist is an AI virtual receptionist: software that answers, books and takes details at any hour without human judgement. Ours sends emergencies and anything it can't handle to you or your team.

The terms overlap. A traditional answering service takes messages. An AI answering service like this one also books appointments into your calendar, texts back callers who hang up, follows up with leads who didn't book and transfers emergencies to your phone.

Yes. It only answers the calls you don't pick up, so during the day your team answers as normal and it covers the gaps. In practice that makes it an after-hours answering service for evenings and weekends, plus overflow cover when you're busy. It uses separate in-hours and after-hours text messages and still transfers emergencies to you at any hour.

It isn't meant to. It answers the calls your team can't get to, while they're busy, on another call or off for the day, and hands them the details. Anything that needs judgement, a price or a site visit still goes to a person.