Hospitality Solutions
Give guests instant support and keep booking messages flowing, any hour of the day.
A guest books a stay through your website or a booking platform.
Messages confirm the booking and share check-in details as the stay gets closer.
Common questions during the stay get answered right away, at any hour.
A feedback request goes out after checkout, and replies are sorted for review.
The challenge
Questions about check-in, amenities and local tips come in around the clock.
Confirmations, reminders and pre-arrival details take manual effort to send every time.
Check-in rushes and many guest requests at once stretch staff thin.
Without a set process, post-stay feedback often goes unread or unanswered.
AI opportunities
Hospitality is a round-the-clock business. Automation is what makes always-on guest service possible.
Answer common guest questions instantly, at any time, without staff on shift.
Send confirmations, reminders and pre-arrival details on time, every time.
Handle simple requests automatically, so front-desk staff can focus on the guests in front of them.
Ask for guest feedback after every stay and keep the replies sorted.
An AI front desk that answers calls, chat and email, handles booking questions and passes special requests to staff, 24/7.
Pre-arrival details, check-in instructions, FAQs and upsells sent and answered on WhatsApp, where many guests prefer to message.
Recommended for Hospitality
AI chatbots on your website and WhatsApp answer routine questions instantly, at any hour — and hand anything complex or sensitive to a person on your team, with the full conversation attached.
AI agents that qualify leads, answer questions and complete routine tasks around the clock — within limits you set, handing off to your team whenever a person is needed.
SEO, paid ads and email run on honest tracking — so you can see which channels bring real enquiries and where budget is being wasted.
Hospitality technology stack
Answer guest questions instantly by chat, SMS or on your website.
Sync confirmations and reminders with your reservation system.
Sends the same pre-arrival and post-stay messages every time.
Handle multi-step guest requests like amenity bookings or special requests.
Ask for guest feedback after checkout and sort the replies.
Works with property management systems like Mews, Cloudbeds or Opera PMS.
Reads new and changed bookings from channel managers like SiteMinder, so every reservation triggers the same guest journey.
Booking.com, Expedia and Airbnb stays flow in through your PMS or channel manager. They get the same pre-arrival messages as direct bookings.
Benefits
Guests notice when a reply feels instant. Automation makes that the rule, not the exception.
Example project
FAQ
In most cases, yes, through APIs. We check fit during discovery, before any work starts. Your current booking and property management tools stay where your team works every day. That includes PMS platforms like Mews, Cloudbeds or Opera PMS. They already hold the booking and guest data that confirmations, pre-arrival messages and guest support depend on. We don't ask your front desk to learn a second system. We connect the automation straight to the PMS you already run. Updates flow both ways, so no one types the same booking details twice.
Yes. OTA bookings usually reach you through a channel manager, such as SiteMinder or the one built into Cloudbeds or Mews. They then land in your PMS. We trigger guest messages from the PMS. So a Booking.com or Expedia stay gets the same confirmation, pre-arrival and post-stay flow as a direct booking. Replying inside each OTA's own message thread depends on what your PMS or channel manager allows. We check that during discovery. We don't change rates or availability; those stay in your revenue and channel tools.
That depends on how it's set up. What matters most is a fast, accurate answer. Most guests care far more about getting the right answer quickly than about who or what gave it. Whether and how to disclose AI is your call.
Yes. AI agents can handle multi-step requests like amenity bookings, not just simple questions. They walk a guest through the actual steps instead of answering one static question and stopping there. The goal is that the guest's request actually gets resolved, start to finish.
Yes. The same automation can run across every property in a group. Guest experience and reply quality stay the same, whichever property someone contacts, in any time zone or busy season. You don't need a separate setup for each location.
A first version, like booking confirmations and reminders, can often launch within a few weeks. Longer, multi-step guest journeys take a bit more time. They need proper time to design, test and refine before launch, so they're solid before real guests use them.
Yes. An AI receptionist can answer guest calls, website chat and email around the clock. It handles questions about rooms, rates, check-in times, parking and amenities. It can take or change booking requests through your property management system. Anything unusual goes to your front desk with the conversation attached. It covers overnight and peak-hour gaps without adding night staff.
Yes. We build WhatsApp chatbots for hotels and guesthouses on the official WhatsApp Business API. Guests get pre-arrival information, check-in instructions, Wi-Fi details and answers to common questions right away. You can also offer upgrades or add-ons in the same chat. Staff can step into any conversation at any time.
Automations never touch raw card data. Booking and payment processing stay inside your PCI-DSS-compliant property management or payment system. We build workflows around the guest and booking data those platforms already provide. We don't touch the sensitive payment fields themselves at any point.
Book a free strategy session and we'll show you where automation can realistically help your hospitality business.